Refund Policy

MySafetyTV provides high quality workplace safety training to help you maintain a safe and compliant workplace. We understand there may be times when you need to request a refund, and we aim to make that process as straightforward as possible.

Refund eligibility

If you are not satisfied with your purchase, you may request a refund within 7 days of your initial purchase. Requests made after this period are not eligible for a refund.

How to request a refund

Contact our team at info@mysafety.tv with your account information, your purchase details, and the reason for your refund request.

Processing time

Refund requests are reviewed and processed within 10 business days. Approved refunds are issued to the original payment method used for the purchase.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law.